Frequently Asked Questions (FAQ)

What is a Form Font anyway?
The name comes from the idea that a graphic style---Photo-real, NPR (Non-Photorealistic Representation), cartoon, comic book, Frank Lloyd Wright, Bauhaus, constructivism and etc--- is a representation.  One could say the Platonic version of an object is the ASCII equivalent. A chair is something that has 4 legs, a place to sit and a back rest.  It can be made to look many different ways. It can have many stylistic representations. The ASCII number for the ‘P’ is 80.  It is just a number. It has no relevance to anyone and is for the computer. It has no style. The style is given by the font. It can be Times New Roman, Arial or Helvetica. Someday we’ll be able in the same computer generated environment choose a chair, copy it X number of times and apply a font/rendering style. The name FormFonts is forward thinking to when the day arrives.
Yes, it’s a little heady and we’re dreamers. If we had to do it again we’d have chosen a different name. It would be a name that includes "3D models" in it. And no we don't offer text fonts.

What model formats do you offer?
We currently support TRIMBLE SketchUp™ ; Autodesk® 3ds Max®, Autocad®; FBX® and Revit® If there is a format you would like to see added to the site, please contact us (info@formfonts.com)

Will the models work in my modeling program?
We offer 5 formats. Many modeling programs import the SketchUp (.skp) format as it has become widely used. We have some sample models for you to try out. We don’t recommend using the Autocad dwf/dwg format unless you are using Autcad as the color information isn’t retained. Click here to see our sample models.

Do the Models work in all renderers?
We’ve hooked up with Twilight Render. Many of our models are render ready for Twilight. If you use a different renderer we recommending downloading some our sample models to test.

What can I expect each month?
There will always be new models available because our global team of 3D artists are working to meet your needs. If we do not have a model that you need, you can request it here (you must be Signed In to request a model). We look forward to considering your requests.

I requested a model, now what?
FormFonts 3D periodically makes models requested by our paid subscribers (no additional fee is charged). Models that have been made for our subs appear in the FormFonts library with a "By Request" tag.
FormFonts reviews each subscriber request, deciding whether or not to made the requested model based on its complexity; expanding the breadth of the library offering; and, if it is useful to many other subscribers.
Requests that included images and cut sheets are more likely to be made. We do our best to make most models in a timely manner. If you have not heard from us in one week after making the request, you can email us at (info@formfonts.com)
Periodically, companies will request that FormFonts 3D make an entire collection or catalog of 3D models for them. We make such models on a fee basis, and we are happy to bid on any custom/bespoke models you need made. Just send your bespoke modeling requests to (info@formfonts.com)

Do you offer high resolution models?
Generally we do not. Our focus is on making models with the right amount of polygons for the complexity of the model. Illustrated scenes and environments take many models to bring the model to life. If all models are high resolution containing many polygons and is a large file size, the modeling software like SketchUp slows down and renderings take longer.

What's "Native Revit"?
Native Revit lets you know the model was made from scratch within Autodesk Revit, and it is not a conversion from another modeling program.

Are all your Revit models "Native"?
Many of our Revit models are converted from SketchUp models. Their intention is for 3D rendered illustration and not construction documents. In the conversion process we maintain the ability for the subscriber to change the colors and materials in the Revit Material Browser and Object Styles Browser. To read the process we go through check out this blog posting Convert a SketchUp 3D Model to Revit.

Who subscribes to FormFonts?
Architects, Interior Designers, Interior Architects, Landscape Architects, Planners, Art Directors working in pre-productions in commercials, TV and movies, Comic Book Artists, Event Planners, Newspaper Graphic Departments, Exhibition Designers, AEC Companies, Retail and Brand Companies, Illustrators and more.

What if more than one person in my office is going to use FormFonts content?
A FormFonts subscription is to be user-named and used by one person. Each person using FormFonts content is to have a unique subscription.

Is FormFonts content royalty free?
FormFonts content is not royalty free. Content is to be used only with a valid and current subscription in 2D deliverables to clients. If you’re looking to use FormFonts content in interactive media, video games, web games, books and etc. please contact us at (info@formfonts.com)

Must I remove the FormFonts Content from 3D environments should my subscription end?
No, but if you return to use the FormFonts content again or extract it to use in a new project our EULA requires that you have a current subscription.

May I include FormFonts 3D models in deliverables to clients?
Only if your client has an active and valid FormFonts subscription. 2D rendered images of the 3D models are okay to include in the deliverable.

Why is FormFonts a subscription service only?
We’re geared for the professional who has the need for many models and wants to try out different things without worrying about the price of each. We’re like a food buffet. One price gets you in the door and then you can take the plate back many times.

May I purchase a single model?
We do not sell individual models.

How can I link my website to Form Fonts?
Click here to find out more information.

How do subscriptions work?
A subscription is a departure from the 'pay per model' formula. You get full access to our site for a yearly fee of US$199 charged annually for an individual subscription. At US$16.58 per month, this means you're getting to use our professionally developed 2D and 3D models for a bargain. The more you use Form Fonts, the less each model costs you.

Can I subscribe for just one month?
No, our minimum initial subscription is 12 months. When you subscribe, you will be billed for the full 12 month subscription period. Your account will be automatically renewed (and you will be billed) annually unless you opt out. After the first 1 year subscription, you’re able to subscribe for 3 month, 6 month 1 year and 2 year time periods.

How do I opt out of automatic rebilling?
If you do not wish to have your subscription automatically renewed, please select the "End Automatic Subscription Renewal Billing" option on the "My Account" page that appears after logging in. You can do this at any time as your account will remain active through the end of the billing period that you paid for.

Do you offer refunds for cancelled subscriptions?
For new subscribers we do not offer refunds after models have been downloaded.

What if I'm a large design firm and need a corporate subscription?
Please contact us by email (info@formfonts.com) and we'll be ready to consider your special needs.

I'm having trouble logging in, what's wrong?
All passwords and usernames are case-sensitive. This is the most frequent cause of login failures. Please refer to the confirmation email sent to you upon account creation to confirm your username.
Another problem with logging in may be caused by a bad cookie stored in your web browser. To clear your cookies created by Form Fonts, click here. If you’ve tried to change your password via email without having logged in and have been unsuccessful, email us (info@formfonts.com) at and we’ll help you. Sometimes things get confused in our database especially if a subscriber has multiple accounts with us.

How do I change my password?
To change your password, Sign In to your account. The "My Account" page is displayed. Click on the tab labeled "Profile" located under the search box. Please verify and update all of your information while you're here, then type in your new password twice in the designated fields. Click "Save Profile" and your password will be changed.

How do I update my credit card information?
To update your credit card information, Sing In to your account. Select "My Billing Info" from the menu on the left. Update your credit card information and click "Save Billing Info".

Why is my account expiring?
Account expiration occurs due to credit card expiration or an error during rebilling. In the event of credit card expiration, we can no longer bill your credit card without your updated expiration date. An error during rebilling commonly occurs if you have changed the address information your credit card has on file. In either case, our renewal process is simple and 5 days before your account expires, a link will be shown at the top of your "My Account" page. This will take you to our secure subscription renewal page with your previous information filled in for you.

How do I stop the automatic billing and renewal of my subscription?
Click on the "End Automatic Subscription Renewal Billing" link located on the "My Account" page that appears after logging in. You can do this at any time as your account will remain active through the end of the billing period that you paid for. If your subscription automatically renews before you have had a chance to end auto-rebilling and have not downloaded models after the renewal date, contact us at (info@formfonts.com) to discuss your individual situation.

What is the "Remember Me" feature when I login?
When this button is selected and you Sign In once, Form Fonts will automatically sign you in each time you visit our site from your computer. This feature offers our users the ease of using Form Fonts, with out the hassle of signing in each time you visit. If you click the "Sign Out" link, it will end your session and it will cancel "Remember Me" mode.

Can I download everything on the site?
Yes, but in order to prevent subscription abuse, we limit the number of models you may download each day to 30, and the number of times you may download the same model to 10. If you should pass this limit, your account will be temporarily deactivated from downloading any further objects of the type over-used. For example, if you download 30 models in one day, you will not be able to download more models that day, but you may continue downloading up to 30 images on that day.

Why do I sometimes get a "broken link" error?
Due to the security measures in place, users may only have one Form Fonts window open at a time when downloading models. This ensures that no one can "steal" your daily downloads, thereby protecting your account. If you require the ability to download multiple items at once and allow multiple users, please email us at (info@formfonts.com).

I decided to not download a file I clicked on, but it still counted against my downloads. Why?
When you click on a link, regardless of whether or not you choose to save the file, it is still sent to your computer in raw form. And since the file has begun to transmit, our server counts this as a download. We cannot verify the entire download was saved to your computer, as this would put your computer at a great security risk and require you to install additional software. Knowing that this situation may occur once in a great while is another reason we allow our users a generous number of downloads during the course of the day. In addition, the number of times you have previously downloaded a model is always displayed on the model page accompanying the model's information.

What are collections?
Collections are groups of models and images that can be defined by artists and individual users. Artists create public collections that can be found on the collections list page. Subscribers can make their own collections by first creating a collection object (you must be Signed In to view the Manage Collections page) from the subscriber's options on the left hand pane. Once the collection object is created, navigate to any model and use the drop-down box to the right of the word "Collections" to add or remove models from the collection.

Can I join the Form Fonts team?
If you have an extraordinary collection of 3D models, please send an email with samples of your work to (info@formfonts.com). We are currently not bringing on new team members. We hope these changes as the economy improves.

1. Attention - Important Information - Please Read Carefully.

This End User License Agreement ("Agreement") constitutes a valid and binding agreement between you and Form Fonts for the use of the Licensed Content (as defined below). You are required to read this Agreement and agree to all of its terms and conditions in order to access and use the Licensed Content.

By using any of the services provided by Form Fonts or by accessing or using the Licensed Content, you agree to be bound by the terms of this Agreement.

2. Definitions.

"Agreement" refers to this End User License Agreement.

"Form Fonts" means Form Fonts, a California corporation.

"Licensed Content" means any models, textures, scripts, cut outs, images, or other world-making artifacts or artwork provided by Form Fonts.

"Person" means an individual or entity, including without limitation a corporation, partnership, or limited liability company.

"Subscriber" means each Person who establishes or accesses a connection ("account") for access to and/or use of the Website, Licensed Content or other services provided by Form Fonts and who has agreed to be bound by the terms and conditions of this Agreement.

"Website" means the interactive service owned and operated by Form Fonts, both on-line on the Internet's World Wide Web, including without limitation the website www.formfonts.com, as well as through the downloading of a "plug-in," utility or enhancement that transfers all or a portion of the on-line functionality to the SubscriberÕs computer. This service consists of information services and content provided by Form Fonts, affiliates of Form Fonts and other third parties.

3. License Grants.

Provided you agree and comply with the terms and conditions of this Agreement, during the term of this Agreement, Form Fonts grants you a limited, non-exclusive, personal, non-sublicensable, non-assignable, non-transferable license to access Form Fonts' Website and to download and use the Licensed Content onto a single computer. Your use of the Licensed Content shall be limited to the use of the Licensed Content in the design, creation and presentation of static 3 dimensional models, animation and renderings.

4. License Restrictions.

(a) Notwithstanding anything in this Agreement to the contrary, you may not:

(i) publish, market, distribute, gift, assign, transfer, sell, sublicense, or grant rights in or to the Website or the Licensed Content to another Person, except as expressly provided in this Agreement or as provided by prior written consent of Form Fonts any Licensed Content;

(ii) cause, permit or authorize the modification, creation of derivative works, translation, reverse engineering, decompiling, or disassembling or hacking of the Website or any Licensed Content;

(iii) export or re-export the Licensed Content in violation of any applicable export laws;

(iv) use the Website or Licensed Content in any way that would violate any applicable law, regulation, or ordinance;

(v) access or use the Website or any Licensed Content to create, develop, transmit, or store information that: (A) infringes any third party's intellectual property or other proprietary rights, (B) is abusive, defamatory, harmful, or obscene, or (C) interferes with or obstructs the normal performance of another Person's use of the Website or Licensed Content.

(b) Your subscription and access to the Website and use of Licensed Content and other services provided by Form Fonts will be monitored by Form Fonts by the use of software agents. Suspicious activities such as abnormal downloads or login activities may result in the automatic and temporary suspension of your subscription. Form Fonts will use its best efforts to promptly notify you if any such action to suspend your subscription is taken.

5. Proprietary Rights.

This Agreement provides you with a limited license to access the Website and to download and use the Licensed Content. Form Fonts retains all right, title, and interest in and to all copyright, trade names, trademarks, servicemarks, and other proprietary or intellectual property rights in and to the Website and the Licensed Content. All rights not specifically granted in this Agreement, including Federal and International Copyrights, are expressly reserved by Form Fonts.

Form Fonts and any logos associated therewith are trademarks or trade names of Form Fonts (the "Form Fonts Marks"). All rights reserved. All other trademarks or trade names appearing on the Website and/or any Licensed Content or other material are the property of their respective owners. Subscriber agrees not to challenge or assert any claim against the validity of Form Fonts' ownership of the Form Fonts Marks, or against the marks of any other licensor, third party content or information provider to Form Fonts. Subscribers shall not reproduce or use (or authorize the reproduction or use of) the Form Fonts Marks in any manner other than as expressly authorized in writing by an authorized officer of Form Fonts.

6. Payment.

You acknowledge that access to portions of the Website and the downloading and use of Licensed Content is only available to paid Subscribers.

As a Subscriber you are paying for the right to use the Licensed Content in accordance with the terms and conditions of this Agreement. You have not purchased and do not own any Licensed Content downloaded from the Website. You have the right to use the Licensed Content only while your subscription is active and in good standing. If your subscription should be terminated, suspended, or cancelled for any reason, your access to the Website and to the use of any Licensed Content shall cease and you shall cease from any further use of any Licensed Content, including the use of any Licensed Content previously downloaded and stored on your computer for any purpose whatsoever.

7. Representations and warranties.

You represent and warrant that: (a) you possess the legal right and ability to enter into this Agreement and to comply with its terms and conditions, (b) you will access the Website and use the Licensed Content for lawful purposes only and in accordance with this Agreement and all applicable laws, regulations, as well as the Form Fonts conditions of use, and privacy policy, and (c) you will always provide and maintain true, accurate, current and accurate information as requested by Form Fonts.

8. Indemnification.

You agree to indemnify, hold harmless and defend Form Fonts and its affiliates, parents, subsidiaries, shareholders, directors, officers, employees, agents, and representatives (collectively "Representatives") at your expense, against any third party actions, claims, damages, lawsuits, or proceedings (including without limitation reasonable legal fees and costs) incurred by Form Fonts or any of its Representatives arising out of, relating to or in connection with your (a) violation of or breach of any term of this Agreement or any policy or conditions of use referenced herein, or (b) use or misuse of the Website or the Licensed Content.

9. Term; Termination.

(a) This Agreement will be effective as of the date you accept this Agreement, thereby expressly agreeing to the terms and conditions of this Agreement and will remain in effect until terminated by either party as set forth below. You acknowledge that by using any of the services provided by Form Fonts or by accessing or using the Licensed Content, you agree to be bound by the terms of this Agreement.

(b) You may terminate this Agreement at any time provided you cease all use of the services and Licensed Content provided by Form Fonts and you destroy or remove from your computer, networks and other storage media all copies of any Licensed Content in your possession or control. If you choose to terminate this Agreement prior to the end of a billing period, your account will maintain active through the end of the billing period.

(c) Form Fonts may terminate this Agreement at any time, with or without cause, by providing notice to you and/or preventing your access to the Website or Licensed Content. If Form Fonts terminates this Agreement, your subscription will end and all access to the Website, Licensed Content and other Form Fonts services will end.

(d) You agree that in the event this Agreement is terminated or cancelled, no refunds of any subscription fees will be made, except where prohibited by law.

10. Disclaimer of Warranties.

(a) The Website, Licensed Content and other services provided by Form Fonts are provided "as is" and there are no warranties, claims or representations made by Form Fonts, either express or implied, or statutory, with respect to the Website, Licensed Content or any other services provided by Form Fonts, including warranties of quality, performance, non-infringement, merchantability, or fitness for a particular purpose, nor are there any warranties created by course of dealing, course of performance, or trade usage. Form Fonts does not represent or warranty that the Website, Licensed Content or other services will always be available, accessible, uninterrupted, timely, secure, accurate, complete, error-free, or will operate without data loss. Form Fonts does not warrant any connection to or transmission from the Internet.

(b) You acknowledge that the entire risk arising out of the use of the Website, Licensed Content or other services provided by Form Fonts remains with you to the maximum extend provided by law.

(c) As some jurisdictions do not allow some of the exclusions set forth in this Section, some of these exclusions may not be applicable to you.

11. General Provisions.

(a) Agreement Binding; Amendment. This Agreement shall be binding upon the heirs, executors, administrators, successors and assigns of the parties hereto. This Agreement may not be amended, changed or modified by any party, except by the prior written consent of the parties.

(b) Authority to Execute. The individuals who are signing this Agreement on behalf of entities represent and warrant that they are, respectively, duly authorized to sign on behalf of the entities and to bind the entities fully to each and all of the obligations set forth in this Agreement.

(c) Entire Agreement. This Agreement and the conditions of use and privacy policy constitute the entire agreement between the parties hereto with respect to the subject matter hereof. This Agreement supersedes and replaces all prior understandings, negotiations, commitments, writings and agreements between the parties hereto, whether written or oral, express or implied, with respect to its subject matter. Each party to this Agreement acknowledges that no representations, warranties, inducements, promises or agreements, oral or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein or within the conditions of use or privacy policy.

(d) Governing Law; Venue. The laws of the state of California (without giving effect to its conflicts of laws principles) govern all matters arising out of or relating to this Agreement and all of the transactions it contemplates, including without limitation, its validity, interpretation, construction, performance, and enforcement. Any action or proceeding arising out of or relating to this Agreement or arising out of or in any manner relating to the relationship between the parties shall only be brought in the state or federal courts in San Diego, California, and each of the parties hereto submits to the personal jurisdiction of such court (and of the appropriate appellate courts wherever located) in any such action or proceeding, and selects the courts in San Diego, California for proper venue in any such action or proceeding.

(e) No Implied Waiver. No waiver of any of the provisions of this Agreement shall be deemed, or shall constitute, a waiver of any other provisions, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by the party making the waiver.

(f) Severability. If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction (or, if applicable, an arbitrator), the remaining provisions of this Agreement shall not be affected and shall remain in full force and effect, and this Agreement shall be construed as if such invalid, illegal or unenforceable provision had not been contained in this Agreement. Any provision of this Agreement held invalid, illegal or unenforceable only in part or degree shall remain in full force and effect to the extent not held invalid, illegal or unenforceable.

(g) Additional Information. All questions concerning this Agreement should be directed to: Form Fonts, P.O. Box 40319, San Diego, California 92164-0319 U.S.A. e-mail: info@formfonts.com.

(h) Acknowledgement. You hereby acknowledge that you have read, understood and agree to the terms and conditions of this Agreement in their entirety.

FormFonts respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act. If you think somebody is violating your copyrights and want to notify us, please send an email to 3Dexchange@formfonts.com

Effective January 17th, 2006

This privacy notice discloses the privacy practices of Form Fonts (www.formfonts.com).

Protecting Your Privacy

Your privacy is important to us. We are committed to protecting any personal information that you may provide to us. In particular, we believe it is important for you to understand what information we may receive and how we may use it. When you visit our website, you are accepting the terms and practices described in this privacy policy. This policy sets forth general guidance and does not constitute a contract or amend any agreements we have with our customers or subscribers. Please take a moment to read this privacy policy.

Information We Collect

We may collect nonpublic, personal information about you from the following sources:

Information you voluntarily supply us in exchange for information, products, or services;

Information about your transactions with us or others;

Information you provide us when you register as a subscriber;

Information we receive about you from third parties; and

Information we receive when you visit our website.

We may collect information about you in written, oral or electronic form. The types of information about you that we may collect include your name, address, phone and facsimile numbers, email address, age, social security number, credit card or other payment information, and other information we may need to process your subscription.

How We Use Collected Information

We collect and use information for business, management and administration purposes, such as evaluating and processing inquiries about our services, processing subscription payments, indexing information, determining particular subscriber preferences, and other communications and exchanges that you request.

Other than as set forth in this policy notice, we do not disclose any nonpublic personal information about you to nonaffiliated third parties, except as permitted by law which may include responding to a subpoena or other legal process, or reporting to consumer reporting agencies. We will also release information about you if you direct us to do so.

We may disclose the above described information to service providers to help us process your request. These service providers may include: our accountants, legal counsel, business partners, and product manufacturers. We may also disclose this information to our partner companies or companies that perform marketing services on our behalf as well as our financial, tax and legal advisors. The information we disclose to our service providers is limited to the information needed to carry out their function, or to provide you with information about their services or products which we feel may be of interest to you.

Use of Our Website

In general, you can visit our website without telling us who you are or revealing any information about yourself. Our web servers may seek (as many websites do) to place a "cookie" (a small data file) on your computer's hard drive that allows the server to determine the computer when it visits again, in order to track statistical information about navigation to and throughout certain areas of our website. This cookie is not used to obtain your name or any personal data, and the information that is tracked is used only for internal purposes, such as to improve website navigation. If you prefer not to accept cookies, you can set your web browser to reject them or to alert you before one is placed.

We may also gather data about visits to our website, including domain name, length of time on our website and other data to assist us in evaluating the usefulness of our website and so that we can provide more efficient service in the future.

In addition, some areas of our website may request personal information from you, such as information necessary to process your inquiry or to provide you with certain information you request. Additionally, to gain access to the services we offer our subscribers, it will be necessary for you to provide us with personal information, including your name, address, billing information, and other necessary information.

Our website is not intended for persons under 13 years of age. We do not knowingly solicit or collect personal information from or about children, and we do not knowingly market our products or services to children.

Security

In an effort to protect your personal information we have implemented a number of safeguards. We operate secure data networks protected by industry-standard firewall and password protection systems. Access to information is restricted to authorized persons. Additionally, when your personal information is collected through our website, it is encrypted using industry-standard Secure Socket Layer ("SSL") technology. We periodically review our security policies and update them as necessary.

Access to Collected Information

You may review, correct and update the information that you provide to us by contacting us as described below. Please contact us if there is incorrect information in any documents or other communications that you receive from us.

How to Contact Us

If you have any questions about this privacy policy, you can call, write or email us at the addresses and numbers shown below. We welcome your questions and suggestions about our privacy policy.

Form Fonts

email: info@formfonts.com

www.formfonts.com

Changes to This Policy

Periodically, we may revise our privacy policy, and will post the revised policy on our website so that you are always aware of our privacy policy and our practices regarding the collection and use of information. Use of personal information that we gather now is subject to our privacy policy in effect at the time of use. Please check this privacy policy periodically to inform yourself of any changes. At all times, you may view our current policy on our website or contact us as described above for a copy. If we decide to change or update our Privacy Policy, we will use our best efforts to post those changes to this website thirty (30) days prior to their effective date.